Refund policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we receive your item and it does not meet these requirements, the refund will not be granted and the customer will need to pay return shipping + handling costs.

Additional non-returnable items: 
Gift cards 
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds on orders due to a change of mind before the product is shipped are permitted, but the customer will absorb the processing fees and payment gateway fees. VIPPA will not suffer the loss of processing fees and payment gateway fees due to a change of mind or false order. VIPPA will also not suffer the loss of processing fees and payment gateway fees due to any other situation that is out of our control. A full store credit option is available for change-of-mind orders.

The handling fee on returned products will apply at 10% of the purchase price for returns due to a change of mind or due to selecting the incorrect item at checkout. In these cases contact our friendly customer support team to discuss our item exchange option (only applicable if the item has not yet been shipped). If an exchange is granted the customer will need to pay the return shipping + handling costs of the exchanged item. If the item has already been shipped and you then return the item due to a change of mind or due to selecting the incorrect item at checkout the 10% handling fee will apply and a store credit may be granted, If a store credit is granted and this is used to purchase a new item, the customer will need to pay the shipping + handling costs of the newly purchased item plus the difference in cost if applicable.

There are certain situations where refunds or store credits are not granted (if applicable): 
- Any product with obvious signs of use 
- Any item not in its original condition is damaged or missing parts
- Any item that is returned more than 30 days after the purchase date
- Any item that is not in its original packaging 
- Any item where the original packaging is damaged

Refunds (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable): 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@vippa.com.au

Sale items (if applicable): 
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable): 
If you need to exchange an item, send us an email at support@vippa.com.au

Shipping 
Customers are responsible for paying shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.